FAQ’S

 

FREQUENTLY ASKED QUESTIONS AND STUFF YOU NEED TO KNOW

Q: What does the process look like?

A: First, you realize you have been doing yourself and your pet an injustice by not having professional pictures of him or her! We’ll decide on a date, time, and location(s) and go over package options.

Second, I will send you an email with some information about what you can do to help me make this a fabulous and fun experience for everyone involved. I will also send you an electronic invoice for the package you selected. Payment is due for half the cost of the package before I can reserve your time, so it’s best to just get that part over with as soon as possible so you don’t risk losing your reservation!

Next, we meet and have a blast capturing beautiful, fun, and memorable images of your furbaby!  The second half of the payment is due at this time.

After that, I will send you an email letting you know your images are ready to view in your private gallery.

Then, you “Oooohhhh!” and “Aaaahhhh!” over the images and struggle to decide which ones to choose! You tell all your friends to visit your gallery, let them know how great the experience was and that they need to book their own appointment with me ASAP!

Now, you let me know which photos you want to keep as digital negatives. Once I’ve received your order I will put your high resolution photos into Dropbox so that you can download them directly to your computer!  You can print them as you’d like by any professional photo service.  At that same time you will receive lower resolution photos to share on the web.

Finally, you proudly display your prints, post all your pictures on Facebook, and remind every pet parent you know that they are crazy if they don’t follow suit!

Q: Where do the sessions take place?

A: We can go to an outdoor location where we can capture some beautiful light or at a location that may have sentimental meaning to you or is your pet’s favorite place to hang out.  We also have the option of doing a session in our studio (located in Colorado Springs).

Q: My dog is a spaz and is very unruly. Can you still do a session with her?

A: I suggest to clients that have high energy dogs to take them for a long walk shortly before the session. Dogs with this much energy will still be happy and active for their session, but will most likely be calm enough to get some great shots that require them to sit still – even if for brief periods of time.

Q: I’d like to do the shoot at a public place but my dog needs to stay on a leash. Can you edit out the leash?

A: I understand that some pets, especially cats, need to be leash-bound most of the time when they are not confined by a fence. It may limit us a little in the types of shots we can get, but in short, most of the time we can get some photos without a leash showing or the leash can be edited out in most photos.

Q: What if it’s raining or snowing on the day of our scheduled session?

A: If the forecast calls for average to heavy rain or snow we can connect that morning and reschedule if you would like (there are no refunds for bad weather and overcast days are typically not rescheduled). However, I’ve done some really fun sessions in light snow and rain, and overcast days can be great shooting weather as we don’t have to worry about finding places that keep us out of harsh lighting conditions.

Q: What is your cancellation policy?

A: I require at least 48 hours (except for a really, really, really, really good excuse – at my discretion) for cancellations. If you cancel inside of 48 hours (again, special circumstances are taken into consideration and are sometimes a no-brainer) I keep the deposit you paid when you initially scheduled the session. See the next question for info about the retainer.

Q: When do I pay for the session?

A: When you and I pick a date for the session you’ll pay a deposit of half the cost of the package you choose at that time. The second half is due the day of the session and can be paid with cash, check, or credit card.

Q: How long will it take for me to get a link to my online gallery?

A: No longer than one week from the date of the session in most cases (and I try to get it done sooner than that).

Q: What do I need to do to prepare for the session?

A: Once you book a session, I will send an email to you outlining anything you’ll need to do to help make this an awesome session for you and your pet(s)!

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